Abstract
The Home Care Service (SAD) is intended for users with limited mobility and requiring frequent monitoring of greater intensity than the capacity of the basic network. The study aimed at identifying the units that have accomplished more not admitted referrals and what are the reasons. A quantitative study was conducted, with referrals from July to November of 2014 based on the analysis of routing and sorting files. Three UPAs had more than 30% not admitted, the Municipal Hospital had 24.39% and two UBS had more than 20%. The most common reasons for the non-admission were: the patient is clinically unstable, it may be accompanied by primary care, it is waiting for test or procedure for hospitalization and family refusal. With the study, it became clear that the role of the SAD needs to be better understood by the municipal services. Meeting schedule and case discussions were defined.
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