Assessment of quality of primary health care services, according to the model of care, in the region of Rio Pardo-SP

Abstract

Introduction: Primary Health Care (PHC) is considered a structural pillar of the health system and, in this context the State Department of Health of São Paulo adopted a strategy of PHC evaluation using the instrument Quali AB (Quality of PHC). Objectives: To evaluate the quality of PHC services in the Region of Rio Pardo according to the health care model and verify the perception of health professionals about the evaluation process. Methods: From the selected questions of questionnaire Quali AB applied in 2010, we created scores for the dimensions “structure” and “process” and they were analyzed according to the health care model. The professionals’ perception of primary health units on the assessment results with the Quali AB were collected through a semi-structured questionnaire and interpreted in light of the thematic analysis interviews. Results: Overall, the results indicate a better quality of Family Health Strategy units in the set of questions related to the dimension of process. The perception of professionals meets the findings, particularly in relation to physical and structural deficiency, equipment and inputs of units. In addition, they see the assessment as a positive and important procedure.