Technology and communication in the Family Health Program

Abstract

Communication between professionals of the Family Health Program (PSF) - inserted in the Unified Health System - SUS, and
their patients who live in vulnerable regions and face precarious conditions of daily living, is a very challenging issue. Thinking of
communication strategies in the face of so many technologies in the 21st century seems to be simple, and soon there are several
possibilities. Data transmission technologies are always being improved, allowing the Internet to reach ever higher speeds. Our
communication, which already crosses borders never thought of by our ancestors, currently takes place in a matter of seconds.
This facility benefits us by enabling the optimization of our time and providing us with a better quality of life. The following essay
is a reflection on who has access to these technologies and how the initial communication occurs in the Family Health Program,
in a country with so many social inequalities. Most SUS patients live in vulnerable regions where the precariousness of daily living
conditions is visible to the eyes. In the face of such duality, the first contact between the professionals of the Family Health Program
and the people served is carried out in a direct and personal way, using home visits as a service strategy.way, using home visits as
a service strategy.