Broadening the view of the LGBTQIA+ population in a discussion group with health workers of the Tupa Specialty Outpatient Clinic:: potentiality and challenges

Abstract

The present study deals with an action research performed with health workers from a specialty medical outpatient clinic on the
reception of the LGBT population. Although advances such as the creation of the National Policy for the Integral Health of Lesbian,
Gay, Bisexual, Transvestite and Transgender (LGBT), there are discriminatory practices in health services. The objective of this study
is to analyze the discussions carried out in these groups and their possible developments in health practices from the Tupa Medical
Specialty Outpatient Clinic, state of São Paulo. We also invite social name users to a conversation in which they pointed out experiences that reveal social and family discrimination and difficult access to the transsexual process. The discussion with the workers presented many potentialities for broadening the view about the LGBT population and unfolding, it was verified that there was appropriation of the history of prejudices, struggles and achievements of LGBT, reflections on the vulnerability of this group and reorganizations in the work process. Some weaknesses were observed, such as the use of the term sexual option, difficulty of approach and expression of homophobic feelings linked to cultural and religious conceptions. The experience of discussions with health workers and social name users made it possible to reflect on the need to broaden the view of the LGBT population by encouraging the construction of a service that guarantees their rights.