Citizen Drugstores - qualification of the services and humanization warranty to residents and employees

Abstract

This document aims to demonstrate the restructuring process of the Pharmacy of the Specialized Component of Pharmaceutical Assistance (CEAF) in accordance with the principles and guidelines of the SUS and in accordance with the National Policy of Humanization. The methodology used was the Situational Strategic Planning, that works with the integration of management actors, employees and users through meetings for drafting the Explanatory, Regulatory, Strategic and Operational Tactical moments with the adequacy of the management and implementation of the service, flow improvement, work process and even of the environment, the São José dos Campos city hall provided the Citizen and employees the humanization of care and ensuring access to quality medication and still linked to pharmaceutical services culminating in the implementation of the Citizen Drugstore.