Actions aimed at transferring knowledge about the LGBT public: experience of the Itapeva Medical Specialty Outpatient Clinic

Abstract

The article describes the experience lived by the Specialty MedicalAmbulatory of Itapeva, a high-resolution health center, which
in various specialties, serving 15 municipalities in the southwestern region of São Paulo. It is a fact that we have a diversity of
clients served daily; In view of this, action by the Permanent Education and Humanization and Inclusion sector of the service became
necessary to survey the knowledge of the teams about the LGBTQIA+ group and the opportunity to transfer this information.
The action was carried out based on recent bibliographic research, we consulted articles, dissertations, experience reports and
exploratory research for the organization of the action proposal in our service. We use audio visual presentations through lectures
with content in slide format, dynamics with the use of balloons with directed questions and sentences with quotes for discussions,
and we finish with the delivery of illustrative pamphlets and other materials at the service. The discussions made it possible
to reflect on LGBT rights, aiming at a service that complies with current legislation focused on humanization, empathy and respect
for this population. The action showed failures in service and possibilities for improvement, generated conflicting discussions
about the achievements of the LGBT group, revealed prejudices and discrimination, generating the need for reorganization in the
process and in the work environment and the inclusion of the theme in Permanent Education actions.